Privacy Policy

Last updated: 1 September 2026

VEY LINA provides an AI companion service designed to allow users to have personalised conversations with Sofia. This Privacy Policy explains how information is collected, used and protected when you use VEY LINA.

1. Information we collect

When you create an account or use VEY LINA, we may collect information including your email address, account information, conversation content, saved memories and information necessary to operate your membership.

We may also collect technical information such as device, browser and usage information for security, troubleshooting and service improvement.

2. Conversations and memories

VEY LINA may store conversation history and selected memories so Sofia can provide a more personalised and continuous experience.

Please avoid sharing information that you do not want processed as part of your conversations with the service.

3. How we use information

We use information to:

• provide and operate VEY LINA;
• authenticate and protect user accounts;
• provide personalised AI conversations;
• maintain conversation history and memory features;
• manage memberships and customer support;
• maintain security and prevent misuse; and
• improve the reliability and functionality of the service.

4. AI processing

Messages sent to Sofia may be processed using third-party artificial intelligence technology in order to generate responses and provide the service.

5. Payments

Membership payments are processed by Stripe. VEY LINA does not directly store your full payment-card details. Stripe processes payment information according to its own privacy and security practices.

6. Service providers

We may use trusted service providers for functions such as hosting, authentication, database storage, artificial intelligence processing and payment processing.

These providers may process information where necessary to provide their services to VEY LINA.

7. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain security, comply with legal obligations and resolve disputes.

8. Your rights

Depending on applicable data-protection law, you may have rights relating to your personal information, including rights to request access, correction or deletion of your data.

You may also request that your VEY LINA account and associated personal information be deleted, subject to information we may be legally required to retain.

9. Security

We use reasonable technical and organisational measures to protect user information. However, no online service can guarantee absolute security.

10. Children's privacy

VEY LINA is not intended for children. Users must meet the minimum age requirements stated in our Terms and Conditions.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated revision date.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your data-protection rights, please contact us at support@veylina.ai.